Privacy Policy

When you sign up for and use SalesRaga as a customer, we collect:

• Name
• Email address
• Phone number
• Company name
• Login credentials (your password is stored in encrypted/hashed form)
• Usage logs (e.g., login activity, features used, actions taken within the product)

Data You Store Within SalesRaga

As a CRM, SalesRaga lets you store information about your own leads and contacts (such as their names, phone numbers, and notes) inside the platform — whether you enter it manually or it's pulled in automatically through a connected integration (see the Third-Party Integrations and Service Providers section). We do not access, use, or process this data for any purpose of our own. It is stored and processed solely to provide the Service to you, the customer — except where you direct us to transmit it to a service you connect, such as an AI assistant (see the AI Assistant Connectors (MCP) section). You remain responsible for having a lawful basis to collect and store this information about your leads and contacts.

We use this information to:

• Create and manage your account
• Provide, operate, and maintain the Service
• Communicate with you about your account, billing, or product updates
• Monitor and improve the performance and reliability of the Service
• Comply with legal obligations

We do not use your information for advertising, and we do not sell or rent your personal information to anyone.

Infrastructure Providers

We do not share your data with third parties for marketing or any independent purpose. To operate the Service, we use the following infrastructure providers, who store and process data strictly on our behalf:

These providers act only as infrastructure for SalesRaga and do not use your data for their own purposes.

Advertising and Messaging Integrations

To help you manage leads generated through your own marketing efforts, SalesRaga offers integrations with:

• Google Ads — if you connect your Google Ads account, we pull lead data generated by your ad campaigns (e.g., name, phone number, email submitted through your lead forms) into your SalesRaga CRM.
• Meta Ads (Facebook/Instagram) — similarly, if you connect your Meta Ads account, we pull lead data generated by your ad campaigns into SalesRaga.
• WhatsApp Business API — if you connect WhatsApp, SalesRaga stores your full two-way conversation history with your contacts, including phone numbers and message content, so you can manage these conversations within the CRM.

We only access this data because you, the customer, have authorized the connection to your own ad and WhatsApp accounts. We do not use this data for any purpose of our own — it is processed solely to provide the Service to you. If you separately connect an AI assistant to your account, it can read this data on your behalf, as described in the AI Assistant Connectors (MCP) section.

You can disconnect any of these integrations at any time from your account settings. Once disconnected, we stop pulling new data; previously synced data remains subject to the retention terms in the Data Retention section unless you request earlier deletion.

SalesRaga lets you connect a third-party AI assistant — such as Anthropic's Claude or OpenAI's ChatGPT — to your account, so it can work with your CRM in plain language. Connecting is entirely optional, and it is started and authorized by you.

When you connect an assistant, you authorize it to act on your behalf, limited to exactly what your own SalesRaga account can already see and do within your organization. Once connected, it can:

• Read your CRM data — your companies, contacts, deals, products, tasks, notes, activity history and analytics, including contact names, email addresses, phone numbers and custom fields; and, if you use WhatsApp within SalesRaga, your WhatsApp conversation history, including message content.
• Create and change records on your behalf — for example creating or editing companies, contacts, deals, products and tasks, moving deals between stages, adding notes, and archiving (soft-deleting) records.

To make this work, the CRM data the assistant requests is transmitted to the assistant's provider — Anthropic or OpenAI — which receives and processes it under its own privacy policy. See Anthropic's Privacy Policy and OpenAI's Privacy Policy (choose the version for your region). SalesRaga does not use this data for any purpose of its own; it is transmitted only because you connected the assistant and directed it to act.

You stay in control of the connection. Access is confined to your organization and your own permissions, and every action the assistant takes is performed as you and attributed to you. You can disconnect an assistant at any time by removing it from within that assistant; to fully revoke its access on the SalesRaga side, contact our support team.

Call Sync is an optional Android app that logs a sales rep's work calls to SalesRaga. It works only after SalesRaga turns it on for your organization and you sign in and accept its terms in the app.

What it reads and sends. With your permission, Call Sync reads your phone's call history (each call's phone number, call type, start time and duration) and sends it to SalesRaga. It never reads or sends the names saved in your phonebook, never records calls or audio, and never reads your messages. It also sends the app's version, your phone's make and model when you accept the terms (shown as the name of the connected device), and, if syncing fails, a short error report that never contains a phone number or call details. It uses no advertising, analytics or crash-reporting tools.

Which calls are kept. A call is kept only if its number matches a SalesRaga contact you can access, including personal calls to such a contact. All other calls are discarded when they arrive and never stored. Syncing starts when you accept the terms. Calls from before then are not kept, except any made in the few minutes just before you accepted.

What happens to a kept call. Each kept call becomes a note on that contact's open deals that you can access. Colleagues who can see those deals can see the note, and the deal's assignee is notified. Your manager and administrators can see your call totals, broken down by contact. Call notes can't be edited or deleted. They stay after you stop using Call Sync, but are removed if the deal itself is deleted. SalesRaga also keeps a record of each kept call (the contact, number, call type, time and duration), even if the note, contact or deal is later deleted. Like your other CRM data, call notes and call records, including the contact's phone number, can be sent to automations and integrations your organization has set up. We do not use this data for any purpose of our own.

You stay in control. You can stop at any time by signing out of the app or by turning off Call Sync in your Call Sync settings on the SalesRaga website. Calls made while it is off are never synced. To start again, you sign in and accept the terms again.

We do not currently use cookies, analytics tools, or tracking technologies on our website or within the Service. If this changes in the future, we will update this Policy and notify customers accordingly.

We retain your personal information, including Call Sync call records, for as long as your organization's account is active. When an account is closed, we delete its data once we no longer need it to provide the Service, unless the law requires us to keep it longer.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Under applicable Indian data protection law, you have the right to:

• Access — request a summary of the personal data we hold about you and how it's processed
• Correction — request correction of inaccurate or outdated data
• Erasure — request deletion of your data (subject to the Data Retention section)
• Withdraw consent — at any time, without affecting processing already carried out
• Grievance redressal — raise a complaint about how we handle your data

To exercise any of these rights, contact us at privacy@salesraga.ai. We will respond within the timelines required under applicable law.

SalesRaga is a business software product intended for use by sales teams and professionals. It is not directed at, marketed to, or designed for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently done so, we will take steps to delete it.

We currently serve customers based in India, and this Policy is designed with India's Digital Personal Data Protection Act, 2023 in mind. If we begin serving customers in other countries in the future, we will update this Policy to reflect any additional applicable laws (such as the GDPR or CCPA).

We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised effective date.

If you have questions about this Privacy Policy or how we handle your data, contact us at: