Why do I need approved templates to message someone?

That is a WhatsApp rule, not ours. To start a conversation outside an open 24-hour window, WhatsApp requires a template approved in advance by Meta. SalesRaga shows the ones you have already had approved, so a rep never has to guess.

Is the WhatsApp Inbox available on my plan today?

It is rolling out in stages rather than switching on for everyone at once. Ask us to enable it for your account and we will tell you where you sit in the queue.

Shared WhatsApp and email inbox

Shared WhatsApp inbox

Your buyers message on WhatsApp, and those chats sit on one rep's personal phone. When that rep leaves, the history goes with them. The Inbox keeps those conversations in the CRM instead.

One shared listThe whole team works from the same conversations.
Filed against the dealLink an unknown number to a contact in two clicks.
Stays with youThe history belongs to the company, not the phone.

Official WhatsApp Business API

You connect through Meta's own signup flow. Your number stays yours, and you can disconnect from settings whenever you want.

Meta’s own platformUnofficial bridges are what get a number blocked.
Connect in a dialogYou sign in through Meta. There are no keys to chase.
You hear if it dropsA banner appears in the Inbox when the connection breaks.

Approved message templates

WhatsApp needs an approved template to start a conversation. SalesRaga shows the ones you have approved in Meta, so a rep picks instead of guessing.

Right in the composerApproved templates appear where the rep is typing.
Refresh on demandPublish a new one in Meta and pull it in.
Fill the blanksYou fill the variables as you compose.

04Available now

Email alongside WhatsApp

A buyer who replies by mail lands in the same thread list as everyone else, rather than in a rep's personal mailbox.

One list, every channelChats and mail sit side by side in the same place.
Mail is filed the same wayIt lands on the contact and deal it belongs to.
One historyThe trail on a record covers every channel.

Frequently asked questions

Yes. The Inbox connects through Meta’s signup flow for the WhatsApp Business Platform, and messages send on the official API. It is not a bridge or an automation of WhatsApp Web — both of those risk your number being blocked.